Shipping policy
Last Updated: July, 2026
Thank you for shopping with Kasual Store. Every product is carefully customized and made-to-order using 3D printing technology. Please review our shipping policy below.
Order Processing Time
All products are manufactured after an order is placed.
Production Time
- Customized products typically require 2–3 business days for printing, finishing, and quality checks before shipment.
- Bulk orders or highly customized products may require additional production time.
Orders are processed only after successful payment confirmation.
Shipping Methods
We partner with trusted courier providers to deliver orders across India.
Available shipping options may include:
- Standard Shipping
- Express Shipping (where available)
Shipping options displayed at checkout may vary depending on your location.
Delivery Timeframes
Estimated delivery timelines after shipment:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 4–5 Business Days |
| Other Cities & Towns | 4–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Package size and weight
- Shipping method selected
Any applicable shipping charges will be clearly displayed before payment.
From time to time, Kasual Store may offer free shipping promotions on selected products or order values.
Tracking Information
Once your order is shipped, you will receive:
- Shipment confirmation
- Tracking number
- Courier details (where available)
Customers can use the provided tracking information to monitor delivery progress.
Delivery Issues & Delays
If your package is delayed, lost, or marked as delivered but not received:
- Contact us as soon as possible.
- Provide your order number and relevant details.
- We will coordinate with the shipping partner to investigate the issue.
Kasual Store is not responsible for delays caused by:
- Incorrect shipping information provided by the customer
- Courier service disruptions
- Natural disasters
- Government restrictions
- Public holidays or peak shipping periods
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Kasual Store is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided during checkout.
Additional shipping charges may apply for re-shipment of returned packages.
International Shipping
Currently, Kasual Store ships within India only.
We may offer international shipping in the future. Any updates regarding international delivery will be announced on our website and social media channels.
Contact Us
For shipping-related questions or assistance, please contact us through our website, WhatsApp, Instagram, or email.
We appreciate your support and look forward to delivering your personalized products safely and efficiently. 🚚✨