Privacy policy

Last Updated: July 2026

At Kasual Store ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, contact us, or subscribe to updates, we may collect:

  1. Full name
  2. Email address
  3. Phone number
  4. Shipping and billing address
  5. Payment-related information (processed securely by payment providers)
  6. Order details and customization requests

Automatically Collected Information

When you visit our website, we may automatically collect:

  1. IP address
  2. Browser type and version
  3. Device information
  4. Pages visited
  5. Date and time of access
  6. Referral sources
  7. Website usage data

2. How We Use Your Information

We use your information to:

  1. Process and fulfill orders
  2. Manufacture customized products
  3. Communicate regarding orders and deliveries
  4. Provide customer support
  5. Improve our products, services, and website experience
  6. Send order confirmations and shipping updates
  7. Detect and prevent fraud or unauthorized activity
  8. Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  1. Improve website functionality
  2. Remember customer preferences
  3. Analyze website traffic and performance
  4. Enhance user experience
  5. Support marketing and advertising efforts

You can choose to disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

  1. Payment gateways
  2. Shipping and logistics providers
  3. Website hosting services
  4. Analytics providers
  5. Marketing and email communication platforms

These providers may have access to limited information necessary to perform their services but are not permitted to use your information for unrelated purposes.

Examples may include:

  1. Shopify
  2. Razorpay
  3. PhonePe Payment Gateway
  4. Google Analytics
  5. Courier and logistics partners

Please review the privacy policies of these third-party services for additional information.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

  1. Unauthorized access
  2. Loss or theft
  3. Misuse
  4. Disclosure
  5. Alteration
  6. Destruction

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

Subject to applicable laws, you may have the right to:

  1. Access your personal information
  2. Request correction of inaccurate information
  3. Request deletion of personal information where legally permissible
  4. Withdraw consent for marketing communications
  5. Request details about how your information is used

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We retain customer information only for as long as necessary to:

  1. Fulfill orders
  2. Provide customer support
  3. Meet legal, accounting, and tax obligations
  4. Resolve disputes
  5. Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page. Continued use of our website after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

We will make reasonable efforts to respond to your inquiries promptly.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.